Managing Franchise Employees
You could try to do everything yourself, but that would waste time and lead to burnout. Get help from trusted employees instead of taking it all on solo—but that’s easier said than done. The challenge here is to hire the right people to work in your franchise.
You don’t have the luxury of an HR department to hire and train new employees, but this lets you vet potential employees based on what your business needs. You have to build a team (and fast), but it doesn’t mean hiring anyone just based on credentials. Look for people who are independent self-starters that crave responsibility. These people will be your pillars as you grow. Remind yourself that you’re only as strong as your weakest link—it will keep your franchise afloat.
Hiring is only one piece of the puzzle. You must also find ways to motivate your team to grow the franchise and customer base. This allows you to test new methodologies and find what pushes certain people to be their best selves. Use the company mission to your advantage. Reiterate it constantly in your emails, meetings, and actions. Tell your employees how their work directly affects the success of this mission. You’ll hold them accountable and show them they’re more than cogs and make the whole operation run smoothly. Nothing motivates employees like knowing that their actions make a difference.